FAQs
Below is a list of commonly asked questions, that may help support you when you speak with us. If your question is not featured here, please contact our team who will be glad to help.
General Enquiries
You can book an appointment by phoning the clinic on 0427 444 969 or contacting us via our new client enquiry form. Referrals can also be faxed to us on (02) 6678 0335.
No, a referral is not required to make an appointment with a psychologist or mental health social worker.
However, you do need a referral from your GP or Psychiatrist if you would like to receive a Medicare rebate.
If you decide to book an appointment without a referral you will need to pay the full amount for your sessions.
Psychology and counselling sessions are 50 minutes in duration.
Clinical Neuropsychology assessments are typically 2.5-3 hours in duration, and involve a clinical interview followed by formal neuropsychological evaluation (i.e. paper and pencil tasks). Please see the clinical neuropsychology page for more information.
We have a range of therapists who specialise in certain areas, so you can select a therapist based on your specific needs. Take a look at 'Our Team' page to learn more about our clinicians and their areas of interest and specialty.
We also recommend that you trust your initial sense of who may be the best fit for you. It is important to us that you feel a genuine connection with your therapist so that you feel comfortable to undertake meaningful work together. If you would like to change therapists at any point we are always happy to help you find a better fit.
Phone or online appointments are available and operate the same way as a face-to-face appointment.
We are currently accepting new referrals, and can offer in-person or Telehealth appointments.
Please see the 'Fees' page for our fee schedule for each type of session.
We do not offer bulk billing but in some cases we can offer affordable concession rates, and this can be discussed at the time of booking.
Medicare
If you have a referral from a GP for a Mental Health Treatment Plan you will be eligible to receive a Medicare rebate of $96.65 (for a general psychologist) per session for up to 10 sessions per calendar year. If you have a referral to see an accredited Mental Health Social Worker you are eligible to receive a Medicare rebate of $87.25. Please see our fees page for more information.
Private Health Insurance
If you have private health insurance that includes psychological counselling as extras cover you may be eligible for a rebate. We recommend you contact your individual insurance provider for further information about your individual coverage.
You will need to make an appointment with your GP who will assess whether you are eligible for a Mental Health Treatment Plan. To be able to claim the Medicare rebate for your session you will need to bring a copy of your Mental Health Treatment Plan to your first appointment with your psychologist or mental health social worker.
We have clinicians registered with SIRA, Workers Compensation, iCare, CTP, TAC, EAP, Victims Services and DVA, and are able to provide services under these schemes.
No, The Centre For Whole Body Health is not a registered provider with the NDIA, however, we do see clients who are plan managed.
Neuropsychological FAQs
You can book an appointment by phoning the clinic on 0427 444 969 or contacting us via our new client enquiry form. Referrals can also be faxed to us on (02) 6678 0335.
No, you do not need a referral, but obtaining one is beneficial if you are able to.
The assessment itself is typically between 2.5-3 hours in duration. A follow-up 1 hour review session is also part of the assessment.
Additional non face to face hours include reading correspondence, interpreting results, liaising with relevant health professionals and writing a comprehensive report.
No problem! We can break the assessment up into smaller time slots over different days. Whatever works best for you.
We are currently accepting new referrals, and can offer in-person or Telehealth appointments.
Great question! Reading glasses if you need them, and any results or previous reports that are relevant to the assessment request.
The report can be sent to any health professionals you nominate.
We aim for a 2 week turnaround, but in some circumstances further time is required to obtain background information.