Employment Assistance Program

1. Employees can schedule appointments for in-person sessions at our locations or for telehealth EAP appointments.
2. Sessions are available during business hours and early evenings. The same availability applies for critical incidents.
3. All sessions are conducted by qualified registered psychologists, accredited counsellors or accredited mental health social workers, using a supportive and caring approach focused on practical suggestions and solutions.
4. Services can be accessed in-person, via online videocalls or phone, providing flexible options to meet individual needs and availability.

The purpose of our services is to improve mental health, resilience, and overall wellbeing of individuals in the workplace, offering effective and confidential support.

Employee Assistance Programs (EAPs) generally offer a broad array  of support services to assist employees manage personal and professional difficulties. Our EAP services cover:

Mental Health Support

• Counselling for depression and anxiety
• Stress management
• Trauma support
• Grief and loss counselling
• Substance use problem support

Personal and Family Support

• Relationship and marital issues counselling
• Family problem counselling
• Children and adolescent mental health services

Workplace Issues

• Conflict resolution
• Bullying and harassment support
• Communication and Interpersonal skills support
• Work-related stress management
• Redundancy support 

Holistic Wellbeing Services 

• Self-care strategies
• Relaxation and Mindfulness
• Distress strategies. 

In the delivery of our services we apply a holistic, person-centred approach with specific focus on personal needs and goals to support employees' mental health and overall wellbeing. Our services are delivered only by highly experienced professionals.

EAP services are completely free for employees as they are paid by their employer. Employers provide these programs to ensure their workforce remains productive and receives the required support before issues escalate.

The employee will have access to an allocated number of sessions, as approved by their workplace. However, once the number of EAP sessions allocated has been completed, individuals may decide to continue sessions privately or under a Mental Health Treatment Plan (MHTP) approved by their GP.

Employees seeking support may worry about privacy. EAPs however are designed to be fully confidential. No personal information or the issues raised in sessions will be shared with employers or any other party without the consent of the employee, thus ensuring employees feel secure and protected in seeking assistance. The only time when confidentiality can be breached is when there is a safety risk concern for the individual or others.

The most effective EAPs allow employees to schedule appointments directly without needing to go through a third party. An ideal EAP should provide easy online booking options.

EAPs are designed to maintain employee privacy, meaning that employers typically do not receive information about individual usage. However, in rare cases where an employee poses a safety risk to themselves or others, a supervisor may be informed.

Yes, they can. However, each EAP has different guidelines regarding which family members qualify for services.

Yes, certainly. Our telehealth EAP services, via videocall or phone, ensure that employees across Australia, including those in remote areas, can access the support they need.

Employees can typically access our EAP services within 1-2 business days.

Yes, our EAP services will be available early mornings and early evenings before and after business hours on weekdays to ensure employees can access support as needed and without impacting their working hours. Our EAP services will also be available on Saturday morning.

However, they will not operate 24/7.

All our counsellors are qualified psychologists, counsellors or accredited mental health social workers with extensive experience in workplace mental health, along with full licence as mental health professionals in the field of practice they operate.

Employee Assistance Programs (EAPs) can considerably contribute to improving employees’ mental health and wellbeing in several ways:

• EAPs provide swift access to psychological and counselling support services, bypassing the need for general practitioner referrals. This early intervention can prevent mental health challenges from escalating into long-term concerns by addressing them in a timely manner.
• EAPs offer support for a wide range of issues, as indicated above.
• EAPs services are confidential, thus giving employees the opportunity to seek support without concerns of workplace repercussions. Sessions can be face-to-face, online, or over the phone, providing flexibility to suit individual needs. 
• EAPs focus on promoting mental health care, offering strategies and resources for ongoing wellbeing, not only crisis management. This approach encourages a lifestyle that supports long-lasting mental health and wellbeing.
• Our EAPs provides also psychological support and advice to leaders and managers on supporting their workforce effectively. This service sets to enhance leadership skills and aid a positive organisational culture.